Refund policy

Initial instructions for Refund: 

Please contact customer service immediately at info@cherrycreek.estate where a customer service team member will be able to respond with support in your enquiry.

Please use the below template for a refund request: 

............

Your name:

Your phone number: 

Your email: 

Reason for request: 

Please add any photos or evidence: 

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Cherry Creek Estate Avocado Oil purchased via the online store may be returned to us as shipped and unopened within 14 days of the order at our discretion and if arranged in advance. Gift certificates are unable to be returned for a refund, however they are transferable. Any refunds given will be given minus all shipping costs. Please contact info@cherrycreek.estate if you have a returns enquiry for both approval and arrangements.

Refunds:
Due to the perishable nature of our avocado oil, we reserve the right of refusal offer refunds if bottles have been opened and used. However, if you receive a product that is damaged, spoiled, or does not meet your expectations, please contact our Customer Support team within 24 hrs of receiving your order. We are dedicated to addressing any concerns promptly and finding a suitable solution.

Store Credit/gift cards:
In cases where the product does not meet your expectations, we are pleased to offer you store credit for the purchase price of the affected item. This store credit can be used towards your next purchase from our online store.

How to Request Store Credit:
Contact our customer support team at info@cherrycreek.estate within 2 days of receiving your order.
Provide clear details about the issue, including your order number and any relevant photos if applicable.

Our Customer Support team will review your request and, if approved, provide you with store credit equal to the purchase price of the affected item.

Additional Information:

Store credit is non-transferable and can only be used for future purchases on our website.
Please note that store credit requests must be made within 7 days of receiving your order.

We reserve the right to request the return of the product in question or additional information as part of the review process.
We value your trust in Cherry Creek Estate Pty Ltd and are dedicated to delivering a positive shopping experience. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to our Customer Support team.

Thank you for choosing Cherry Creek Estate for your avocado oil needs.